Frequently Asked Questions
Everything you need to know about your favorite hair and body care products.
How can I track my Carol's Daughter order?
Once your order has shipped, you will receive an email confirmation with a tracking number. You can use this number on the carrier's website to monitor your delivery progress.
What is your return policy?
We want you to love your purchase. If you are not completely satisfied, you may return any item purchased on our website within 30 days of the delivery date for a full refund.
Are your products safe for color-treated hair?
Yes, many of our collections, including our sulfate-free shampoos and deep conditioners, are specifically formulated to be gentle and safe for color-treated and chemically processed hair.
Do you offer international shipping?
Currently, we only ship to addresses within the United States, including Alaska, Hawaii, and U.S. Territories. We do not offer international shipping at this time.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, and Discover) as well as PayPal and Afterpay for flexible interest-free installments.
How do I know which products are right for my hair type?
We recommend using our online 'Hair Quiz' or checking our product descriptions, which categorize items by curl pattern and hair concern to help you find your perfect match.